Shipping Policy
Thank you for choosing Water Filter Stores. We strive to provide a seamless shipping experience for our customers. Please review our Shipping Policy below for details on shipping within the United States and internationally.
1. Shipping Locations
- Domestic Shipping (United States): We ship to all 50 states, including Alaska and Hawaii.
- International Shipping: We ship to select countries worldwide. If your country is not listed at checkout, please contact us to inquire about availability.
2. Shipping Methods and Costs
-
Domestic Shipping:
- Standard Shipping: Delivery within 5-7 business days. Costs vary based on order size and delivery location. Calculated at checkout.
- Expedited Shipping: Delivery within 2-3 business days. Costs vary based on order size and delivery location. Calculated at checkout.
- Overnight Shipping: Next-business-day delivery. Costs vary based on order size and delivery location. Calculated at checkout.
-
International Shipping:
- Standard International Shipping: Delivery times vary by country and typically range from 7-21 business days. Costs are calculated at checkout based on the destination.
- Expedited International Shipping: Faster delivery times, typically 3-7 business days. Costs are calculated at checkout based on the destination.
3. Processing Time
- Orders are typically processed and shipped within 1-2 business days from the date of purchase, excluding weekends and holidays. Orders placed after 2 PM EST will be processed the next business day.
4. Shipping Notifications
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
5. Delivery Times
- Domestic: Estimated delivery times are based on the shipping method selected at checkout. Please allow additional time for remote or rural locations.
- International: Delivery times vary depending on the destination country and customs processing. Delays may occur due to customs or other factors beyond our control.
6. Shipping Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by third-party carriers, customs processing, or other factors beyond our control. We will do our best to assist you in tracking your order and resolving any issues.
7. Customs and Duties
- International Orders: You may be subject to customs duties, taxes, or fees imposed by your country. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for details on potential charges.
8. Shipping Address
Please ensure that you provide an accurate and complete shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
9. Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal, or failure to claim the package, we will contact you to arrange for reshipment. Additional shipping charges may apply.
10. Lost or Damaged Packages
- Domestic: If your package is lost or damaged during transit, please contact us at contact@waterfilterstores.com or +1 (317) 779-0268 within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.
- International: For lost or damaged international packages, please contact us within 14 days of the expected delivery date. We will assist you in filing a claim with the carrier and provide a resolution.
11. Contact Information
For any questions or concerns about shipping, please contact us:
- Email: contact@waterfilterstores.com
- Phone: +1 (317) 779-0268
- Address: Skint Richard LLC, 8 The Green, Ste A, Dover, DE 19901
We appreciate your business and are committed to ensuring a smooth and efficient shipping process. Thank you for shopping at Water Filter Stores!