Refund and Return Policy

Thank you for shopping with Water Filter Stores. We strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, please review our Refund and Return Policy below.

1. Return Period

You may return products within 30 days of the purchase date for a refund or exchange. Returns must be initiated within this 30-day period.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused, in its original condition, and in the original packaging.
• The return request must be submitted within 30 days of the purchase date.
• Proof of purchase, such as an order number or receipt, must be provided.

3. How to Initiate a Return

To initiate a return:

1. Contact our customer service team at contact@waterfilterstores.com or call us at +1 (317) 779-0268 to request a Return Merchandise Authorization (RMA) number.
2. Once you receive your RMA number, package the item securely in its original packaging. Include a copy of your receipt and the RMA number inside the package.
3. Ship the return to the following address:
   • Skint Richard LLC
   • 8 The Green, Ste A
   • Dover, DE 19901
   • Attention: Returns Department

4. Return Shipping Costs

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect or defective items). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we are not responsible for lost or damaged returns.

5. Refunds

• Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Shipping and handling fees are non-refundable.
• Partial Refunds: If the returned item shows signs of use or is not in its original condition, we may issue a partial refund.

6. Exchanges

If you wish to exchange a product for a different item, please return the original item for a refund and place a new order for the desired item.

7. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
• Items that have been used or installed.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@waterfilterstores.com or +1 (317) 779-0268. We will provide instructions for returning the item and will cover the return shipping costs. We will either replace the item or issue a full refund, depending on your preference.

9. Contact Information

For any questions or concerns about returns or refunds, please contact us:

• Email: contact@waterfilterstores.com
• Phone: +1 (317) 779-0268
• Address: Skint Richard LLC, 8 The Green, Ste A, Dover, DE 19901

We appreciate your business and are committed to ensuring your satisfaction. Thank you for shopping at Water Filter Stores!