FAQ

1. What products do you sell?

At Water Filter Stores, we offer a wide range of water and air filtration products, including:

• Berkey: High-quality water filtration systems known for their powerful and efficient filtration capabilities.
• Kenmore: Reliable water filters and filtration systems designed to improve water quality in your home.
• Elkay: Innovative water filtration solutions and drinking fountains that provide clean and fresh water.
• 3M Aqua-Pure: Advanced water filters and filtration systems that ensure high-quality, purified water.
• Levoit: Air purifiers and water filters designed to enhance air and water quality.
• GE: Trusted water filtration products that deliver clean and safe water for your household needs.

2. How do I place an order?

To place an order, follow these steps:

1. Browse our product categories and select the items you wish to purchase.
2. Add the desired products to your cart.
3. Review your cart and proceed to checkout.
4. Enter your shipping and payment information.
5. Confirm your order and complete the payment process.

You will receive an order confirmation email with details about your purchase.

3. What payment methods do you accept?

We accept various payment methods, including:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Other secure payment methods as indicated at checkout

4. What are your shipping options?

We offer the following shipping options:

• Domestic Shipping: Standard, Expedited, and Overnight Shipping within the United States. Shipping costs and delivery times vary based on the selected method and delivery location.
• International Shipping: Standard and Expedited Shipping to select countries worldwide. Delivery times and costs vary by destination.

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

6. What is your return and refund policy?

• Return Period: You can return products within 30 days of the purchase date.
• Eligibility: Products must be unused, in their original condition, and in the original packaging. Proof of purchase is required.
• Return Process: Contact us to request a Return Merchandise Authorization (RMA) number. Ship the item with the RMA number to our address.
• Refunds: Refunds will be issued to the original payment method. Shipping and handling fees are non-refundable.

For more details, please refer to our Refund and Return Policy.

7. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, contact us immediately at contact@waterfilterstores.com or +1 (317) 779-0268. We will provide instructions for returning the item and will either replace it or issue a full refund, depending on your preference.

8. Do you offer product warranties?

Product warranties vary by manufacturer. For information on warranties, please refer to the manufacturer’s warranty policy included with your product or contact the manufacturer directly.

9. How do I choose the right filter for my needs?

Choosing the right filter depends on several factors, including the type of filter you need (water or air), your specific requirements, and compatibility with your existing systems. For assistance, you can contact us at contact@waterfilterstores.com or call +1 (317) 779-0268. Our customer service team is happy to help you find the best solution for your needs.

10. How can I contact customer support?

You can reach our customer support team through the following methods:

• Email: contact@waterfilterstores.com
• Phone: +1 (317) 779-0268
• Address: Skint Richard LLC, 8 The Green, Ste A, Dover, DE 19901

11. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancellations.

12. Are your products eco-friendly?

Many of our products are designed with environmental considerations in mind. For specific information about the eco-friendliness of a particular product, please check the product description or contact us for more details.

13. Do you offer bulk or wholesale purchasing?

Yes, we offer bulk and wholesale purchasing options. Please contact us at contact@waterfilterstores.com or +1 (317) 779-0268 for more information on wholesale pricing and availability.

14. Where can I find product manuals or installation guides?

Product manuals and installation guides are typically available on the manufacturer’s website. For specific product documentation, you can also contact us, and we will assist you in obtaining the necessary information.

15. How do I stay updated on new products and promotions?

To stay updated on new products, promotions, and special offers, you can subscribe to our newsletter by entering your email address at the bottom of our website. Follow us on social media for the latest updates and news.

We hope this FAQ section helps you with your inquiries. If you have any other questions or need further assistance, please do not hesitate to contact us.